If you try to run an analysis and the progress window is stuck on "Launching...", you may have a browser cache issue. The easiest way to fix this problem is by clearing your browser cache.
If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
If the keyboard shortcut does not work, the following site gives step-by-step details on how to clear your browser cache in most major browsers: https://www.hellotech.com/guide/for/how-to-clear-cache-chrome-safari-firefox-edge.
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